Zal is COO and Cofounder of Singapore-based Lucep, currently supporting the government's
digitisation initiatives with our safe distancing solution,
and helping businesses such as Metlife, Citibank, AIA, Banamex, Mercedes-Benz, CBRE and
thousands of others better engage their customers on digital channels.
He started his sales career early while still at University, learning to sell everything from
magazines to electricity, and then starting a career pitching global
sporting brands such as Formula 1 and PGA.
Future-proofing the definition of digital transformation in Insurance
Future-proofing the definition of digital transformation in Insurance. ... The definition of digital transformation in insurance today is to enable online access to insurance products in a way that improves customer experience and creates new revenue streams and channels to connect with the customer.
The future of insurance is insurtech. This is the title of an in-depth Bain research publication authored by Matteo Carbone, Founder, Connected Insurance Observatory. In a report, PwC Business Development Leader Mike Quindazzi likewise notes that “#InsurTech startups become insurers faster than #insurers can become #InsurTechs...
7 gamification strategies used by high-performing sales teams
In this blog, we’ve included seven gamification strategies used by high-performing sales teams. Based on our experience, and that of our clients, adopting these methods can drive sales revenue into heights never achieved before.
Stop selling and start coaching. Transform salespeople into selling coaches, who can then coach customers to succeed. Applying the model of sales coaching to sales training creates high-performing salespeople who are also prepared to climb up the ladder as future managers.
How would your company act if every customer were your mom? Create fewer ruined days for customers! – Fall in love with your customers for best customer experience. – The first step to exceeding customer expectations is to know what they are.
Why use CRM systems? Hidden benefits of CRM digital transformation
Hidden benefits of CRM digital transformation. We try to pitch Lucep as a sales platform that complements your CRM, but the objections we face from small businesses are quite often the opposite. More along the lines of “We already have a CRM and we're not getting any additional revenue or benefits from it.
Addressing industry problem statements at Global FinTech Hackcelerator
On Nov 12, 2018, Lucep along with 19 other teams of fintech, insurtech, regtech and suptech innovators will take the stage on Demo Day, at the Global FinTech Hackcelerator. We were thrilled to be one of the 20 teams shortlisted by a panel of industry judges out of over 304 submissions from over 40 countries
Ideal CRM for contact management (leads, contacts and deals) and task management (calendar, reminders, calls, events, recurring activities). Zoho is free for up to three users, and these core features are available in the free version of this power-packed CRM.
Empower Insurance Agents with a 360-degree View of the Customer
So you have a 360-degree view of the insurance customer, right from the first contact on any digital channel, as they move from your website or social media to the phone, from the phone to an in-person meet with an RM or agent, and then back online to email, and on to the website for buying insurance.
How to Generate Hundreds of Leads from Facebook Lead Ads
Select the Facebook business page and Instagram (optional) account associated with the ad, and choose the type of ad you want to create. There's already a standard form when you hit create new form, to which you can add fields as needed to collect more information and set filters to qualify the leads you get.
What is First Call Resolution – FCR rate, metrics, best practices
This is a term often used in the context of contact center performance, to measure the effectiveness of inbound calls answered. If the purpose of the call is properly addressed and the matter resolved in the first call itself, then there's no need for the customer to call again..
4 ways to Increase Revenue with Customer Engagement
Omnichannel customer engagement will increase revenue year-on-year by 9.5%. Customer journey mapping to increase revenue and reduce costs. Identify and engage abandoned form fills to increase revenue by 15%. Get more social sales from Facebook and LinkedIn.
Lead conversion case studies for BFSI, Auto Dealers and Hotels
Lead conversion case studies for BFSI, Auto Dealers and Hotels ... case studies that highlight the use of Lucep as a conversion rate ... and only a small percentage take the trouble to find your contact details and call or email.
Great, you’ve got enough leads coming in to establish a pipeline of sustainable revenue for your business! Now you start wondering – what’s the best way to distribute leads to your sales team in order to maximize conversions?
This is a followup to the insurance survey results we published earlier this month about digital channels and the role of the agent. In that post, we explored the top 5 channels that carriers have on their website, and how the agent’s role has changed into that of an advisor focused on the stage where you can sell or cross-sell your more profitable products.
How to Generate Facebook Leads and Get instant notifications
Some of the things we learnt while running a Facebook Lead Ads campaign that started generating a steady flow of leads. ... lucep web to phone ... which you get an instant lead notification whenever anyone fills up a form. ... as needed to collect more information and set filters to qualify the leads you get.
Our omnichannel API makes everything from core banking software to government IT backbones integrate seamlessly with all the surrounding systems and third-party software. But one truly fascinating application is in insurance, where Lucep’s open APIs can track and provide omnichannel engagement data about your customers.
Survey – Digital Insurance Channels and the Role of the Agent
The role of the insurance agent has undergone a huge transformation in the last two decades. Twenty years ago, insurance agents went around in person to people they knew, and friends of friends, trying..
Digital Transformation in Government Best Practices
In this post, we are going to condense our experience as a provider of digital transformation software and solutions for some of the largest government agencies and financial institutions in the world.
The three useful SEO plugins for WordPress are SEO Yoast, SEO Ultimate, and All in One SEO. Everyone installs these plugins to make it easy to add meta titles and descriptions. But you should spend some time looking at the other features such as rich snippets, AMP, and canonical URLs.
Top 25 Self-service Kiosk Manufacturers and Management Systems
As part of the scope of work with clients, Lucep works with self-service kiosk manufacturers to make use of their APIs and integrate their machines and software with ours including client’s existing legacy and digital signage systems that are already in place.
Automotive Technology Incubators and Accelerators by Big Auto
This is a list of Big Auto-supported incubators and accelerators that are championing innovation and working with startups on everything from connected mobility to autonomous vehicles and smart city solutions. Before we get to the list, a bit of the backstory that explains why Lucep is writing about cars and automotive technology.
How to Reduce Government Spending Without Spending More
The $4.1 trillion United States Federal Budget for this fiscal year includes $54 billion in cuts to federal agency spending, including a 13% cut in discretionary funding for the Department of Transport..
Blockchain Distributed Ledgers Impact – Banking Industry Winners and Losers
Blockchain Distributed Ledgers Impact – Banking Industry Winners and Losers. Blockchain is by far the most impactful next big technology at this time, and it's causing disruptive innovation in almost every vertical. But nowhere is the impact being felt with so much urgency than the banking industry.
Customer-Centric Branch Transformation Interview With Hui Hui Li, Evergrowing Bank
Mr. Hui Hui Li is President of Global Business Management, Deputy GM of Strategic Development, Board of Directors, Evergrowing Bank. Prior to this, he was CEO, Consumer/Private/SME Bank. As CEO, he developed a 5-year transformation plan for the Bank, defined a pilot branch, and rolled out their digital channel initiatives.
It’s conventional marketing wisdom to be where your customers are. From the shops and right to the email inboxes and the most visited website in your industry, a huge social presence and now mobile, marketers have followed their customers on every channel possible.
Branch Transformation Trends – White Paper on Future of Branch Banking
At this year’s IQPC – Branch Transformation Conference in Singapore, the agenda is mainly focused around one thing – Human centered design across all channels, and the technologies that enable today’s bank branches to move towards this design through customer identification and segmentation.
How Digital Signage Impacts the Psychology of Waiting Lines
The only thing that is more physically and mentally debilitating than an extended session with your banker, physician or a government agency is an exhaustive wait before your name or number gets called.
This is the third answer to our series on - Is Live Chat Dead? Reason #3 - Chat can't deal with complex sales who need to talk before they buy. ... underestimate anybody that has ever come and asked for your help through chat. ... We also share information about your use of our site with our social media, ...
This is the second answer to our series on - Is Live Chat Dead? Reason #2 - If automated, it's just a heartless bot. ... In the run for maintaining the speed of response, companies quite often tend to forget the ... We also share information about your use of our site with our social media, advertising and ...
This is the first answer to our series on - Is Live Chat Dead? Reason #1 - If unautomated, instant replies are a huge burden. ... The rule of the thumb for any chat tool is that it should respond in less than 30 seconds. ... We also share information about your use of our site with our social media, advertising and..
Create an ROI calculator The easiest way to demonstrate the precise ROI your tool can generate is to create an online ROI calculator. Show it to the client at a C Suite meeting, and ask them to make use of the calculator. They feed in a couple of data points, and the calculator should provide the ROI instantly.
If you want to make it a click to call button, just make use of the Lucep widget. Sign up for a free trial, and cut paste the code you get from your dashboard into your template, as the last element of the body tag, as shown below.
Sales Manager Job Description – 10 Attributes for Success
As part of our plan for global expansion, Lucep has opened new offices and putting out sales jobs vacancies for locations across North America and Asia-Pacific. Coming up with the right job description
Content Curation Best Practices From Pawan Deshpande, CEO, Curata
Curation Tools with a Level of Humanness Curata uses technology where it can save time or do a better job than a person. This means crawling websites, finding new content, automatically tagging, adding author information, and other administrative tasks that cost content marketers time.
B2B marketing is far more targeted and personalized as compared to casting a wide net to attract consumers and end users. But if your BDRs don't have a script, there's a bigger risk of not being able to convey the core marketing message. ...
What is Blogging ROI? Traffic, Conversions and Influencer Engagement
What is Blogging ROI? Traffic, Conversions and Influencer Engagement. ... You could be looking to generate more traffic and leads online, you can use it for outreach efforts on social media, to engage influencers, and simply to say what you have to say. The ultimate blogging ROI is still lead generation and conversions.
Want to break into a specific B2B market? Here’s how…
Here's how… Lucep is in the business of selling a B2B sales tool, so we basically have to convince every client that we know how to help them sell more, and get more leads and conversions from their existing lead generation channels.
Interview with Daniel Disney, Founder of The Daily Sales Blog
Daniel Disney is founder and CEO of The Daily Sales, a popular website and sales blog with more than 150,000 followers across the world. Daniel is a social selling expert, sales blogger, keynote speaker, sales coach and consultant.
Tracking Twitter Metrics Through CRM Integration and Google Analytics
Quantifying Twitter marketing metrics You can create a channel for each social network in your traffic analytics tool to track the number of website visitors or clicks you get. Then you have influencers, which is also a bit of a grey area.
Practice Management CRM Solutions for Lawyers and Law Firms
Practice Panther is yet another CRM software which includes all the features necessary to help your law practice grow fast. It is an effective and affordable tool for a small firm or lawyer that needs to track time and manage their legal services billing. ... Calendar Management and Integrations. Billing and Invoicing.
Aaron Ross on How to Generate Predictable Revenue and Sales-Life Balance
Aaron Ross on How to Generate Predictable Revenue and Sales-Life Balance. Aaron Ross is the CRO of Predictable Revenue Inc. and co-author of the award-winning, bestselling book “Predictable Revenue: Turn Your Business Into a Sales Machine with the $100 Million Best Practices of Salesforce.com.”
Lucep, being an instant response callback tool, knows that every second counts when you are in sales. Contacting a lead within an hour of the query being raised makes you 7 times more likely to close the deal, as compared to those who get in touch after that hour.
Lucep is an AI-driven tool that gives your sales team a competitive edge through the dual combination of real time analytics and a website callback feature on your side. (Lucep, an instant response callback tool, makes it easy for your website visitors to get an instant callback from a member of your sales team.
What is Your Online Sales Funnel, and How it Helps Increase Sales
Your online sales funnel is a depiction of the various stages that all your website leads are in, at any given time. ... You can likewise put your company's sales on hyper-growth if you know your funnel, and this enables you to tweak the process to make it generate predictable revenue.
Is a Digital Marketing Team Necessary For my Business
You need a digital marketing team today, and that's not just because it's so important to business survival and growth. ... If you want to continue to run your business and do what you do best, you need to get a digital marketing team.
Content Marketing Strategy for Generating Leads Online
Considering the myriad ways in which you can attract website traffic and generate leads online, it makes sense to tick “All of the Above” when it comes to digital marketing. The only thing limiting you is the amount of resources you can bring to bear for content creation and marketing. If you’re a startup like Lucep, then you have to make the most of it by picking only the channels that offer the highest ROI on smallish budgets.
Use Sales Acceleration To Transform Your B2B Sales
One thing that B2B marketers lose a lot of sleep over is the need to generate more leads. It’s hard to focus on the lead source or quality when your sales pipeline is running on empty or fumes, so the first issue that Sales Acceleration tackles is about how to increase lead generation for your business.
Leads are the lifeblood of any sales team and business. The easier it is for a business to get leads the faster that company will grow. High quality leads close faster and with less effort allowing you to process more of them.
Are you missing out on these valuable sources of B2B leads?
Make sure you are not missing out on any of these opportunities from the web. ... more valuable than average B2C leads; B2B sales can be complex, they ... happy to exchange their email address for this valuable information.
Why B2B Sales People Are Not Going Away Anytime Soon.
The customer has a huge variety of companies to choose from, so the salesperson is still needed to help them with their choice. B2B sales are complex, high value sales, in this case the customer needs someone to guide them through the process. Help them understand what makes them stand out from other companies.
How your website sells your product is a very important aspect of your business. Make sure you know how to maximize the potential of your site so that you generate more leads and customers for your business.
Conversations help us decide who to do business with. Conversations are so important that according to this study by Hubspot 35-50% of sales go to the company that calls back the customer first. Conversations are a tipping point for businesses, and help customers make the decision of who to go with.