Case Study – Government customer experience improvement

4 mins read

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The client is a government body for vehicular and immovable property registration. With a responsibility to provide service to all their customers, and reduce wait times to the bare minimum whilst also future-proofing their investments, the organization was looking for a solution that would be quick and scalable to deploy.

The Challenge – queue management in Government offices, requiring:

The Solution – Lucep Omnipath for Government

Lucep was deployed as a single site solution on the corporate network, but without the need for an Internet connection. With minimal hardware added to the client site, configuration was completed over a weekend, and the staff were able to manage the queues from their desktop computers immediately. Branch staff manage the queue system themselves, modifying it with user lists and custom queues as required.

As and when they need to add other agency branch locations into the government queue management system, scaling Lucep will be just as simple.

By Zal Dastur

March 28th, 2018

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