Privacy and Cookie Policy

(Updated – May 2018)

Background:

Lucep Pte Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site or when requesting a call-back and You will be required to accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;
“Our Site” means both lucep.com and virtuaq.com;
“We/Us/Our” means Lucep Pte Ltd, a limited company registered in Singapore [registration number: 201401386E], whose registered address is 2 Venture Drive, #14-02 Vision Exchange, Singapore 608526

2. Information About Us

Our Site, lucep.com, is owned and operated by Lucep Pte Ltd, a limited company registered in Singapore [registration number: 201401386E], whose registered address is 2 Venture Drive, #14-02 Vision Exchange, Singapore 608526

3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please see section 12 on Our use of Cookies), other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5, for example, when signing up for an Account or requesting a call-back. Depending upon your use of Our Site, We may collect some or all of the following data:

5 How Do We Use Your Data?

1. All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.

2. We use your data to provide the best possible products and services to you. This includes:

3. In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.

4. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and other relevant legislation

5. Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

6 How and Where Do We Store Your Data?

7. Do We Share Your Data?

We may contract with third parties to supply products and services to you on Our behalf. These may include payment processing, customer support, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. For example, we currently contract with:

Stripe

Mailchimp

MailGun

Gunderson Dettmer LLP

DigitalOcean

Rackspace

Xero

Google

Facebook

PipeDrive

Slack

UberConference

Webex

Selected third party technology contractors as required

1. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

2. In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

8. What Happens If Our Business Changes Hands?

9. How Can You Control Your Data?

10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

11. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at [email protected], or using the contact details below in section 15.

12. What Cookies Do We Use and What For?

Name of Cookie Purpose
X-Mapping-dcbblbfg Traffic load balancing
mailmunch_second_pageview Used to manage subscription service to mailing lists of blogs (mailmunch)
Local Storage items: Understand user behaviour in order to optimize website performance
lucep-sg-profile
lucep-menu
gorilla-geo
desktop-popup-perms

and the following third party Cookies may be placed on your computer or device:

Name of Cookie Provider Purpose
1P_JAR Google To gather website statistics
HSID
SIDSSID
APISID
SAPISID
SIDCC
Google Google uses these security cookies to authenticate users, protect user data from unauthorized access prevent fraudulent use of login credentials, and protect user data from unauthorized parties
NID Google Google uses these cookies to allow Google to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in.
LOGIN_INFO
VISITOR_INFO1_LIVE
PREF
YSC
Google ( YouTube.com) We have embedded videos from our Youtube channel. This action may set cookies on your device when you click on the video player.
YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. More information is available in the support pages of youtube.com
_adpxluid
ckiimage
favicon.ico
VBSVjJVO
Fr9lxpOi
Adpxl.co To provide the the visitor with a better experience

7. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

8. The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below in section 12.10.

9. The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie First / Third Party Provider Purpose
_ga
_gat
_gid
First party Universal Analytics (Google) These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

10. In addition to the information found in 12.5 and 12.8, Our Site also uses a Facebook pixel to measure the effectiveness of our advertising by understanding the actions people take on your website

11. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

12. You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

13. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13. Summary of Your Rights under GDPR

For individuals residing in the EU, under the GDPR, you have:

To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Policy, please contact Us using the details set out in section 15 below.

14. Automated Decision-Making and Profiling

14.1 In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us.

14.2 The right described in section 14.1 does not apply in the following circumstances:

1. Where We use your personal data for profiling purposes, the following shall apply:

15. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected]. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

16. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.