The Lucep Blog

At the intersection of sales, CX and digital innovation.

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Automotive customer journey 2020, Before Covid and After

The automotive customer journey as a slideshow, comparing how it was before Covid, and how it has changed after 2020, taking the new Tata Altroz EV as an example.

Five clever automotive BTL marketing campaigns

Five automotive BTL marketing campaigns that worked in attracting car buyers and generating test drives.

How to get more leads and drive sales in a Covid world

Convert social media and web leads into test drives in a Covid world. Uberize distribution of automotive digital leads to dealership sales executives.

Automotive marketing solution for 200% lift in test drives

Case study of automotive marketing solution generating 3x more test rides by reducing lead response time from 51 hours to less than 10 min.

Conversational AI for Banking - Chatting about EVA and IRA

A banking chatbot in India has had 16 million conversations with over 90% accuracy.What makes this conversational AI for banking work?

Patrick Kelahan on AI, Insurance digital marketing and Insurtechs

Interview with Patrick Kelahan on insurance digital marketing,the role of AI in insurance, and tips for tech startups in insurance.

Talking insurtech startups, technology and investments with Kobi Bendelak

Kobi Bendelak is the CEO of Insurtech Israel, an early-stage investment fund that provides funding for insurtech startups.

Interview with Rob Galbraith - The End of Insurance As We Know It

In this interview, we talk to Rob Galbraith, author of the bestselling book 'The End of Insurance As We Know It'. Rob is an author, speaker and insurtech thought leader.

Top 25 insurance and insurtech influencers

The future of insurance is insurtech. This is the title of an in-depth Bain research publication authored by Matteo Carbone, Founder, Connected Insurance Observatory. In a report, PwC Business Development Leader Mike Quindazzi likewise notes that “#InsurTech startups become insurers faster than #insurers can become #InsurTechs...

Customer Experience Summit – Who’s Coming, Agenda, Speakers

The Customer Experience Summit will be held at the Marina Bay Sands in Singapore from Nov 25-28, 2018. Highlights of the agenda and speakers.

Insurance Customer Engagement and Lead Flow Automation

Outline of a fairly common multichannel insurance customer engagement scenario, and how it is done using an omnichannel lead flow strategy.

Six Ways to improve Insurance Customer Experience

Six ways to improve insurance customer experience 1. Omnichannel lead distribution 2. AI claims management 3. Open API 4. Expert advisors...