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At the intersection of sales, CX and digital innovation.

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Blog header image for Customer-Centric Branch Transformation Interview With Hui Hui Li, Evergrowing Bank

Customer-Centric Branch Transformation Interview With Hui Hui Li, Evergrowing Bank

Mr. Hui Hui Li is President of Global Business Management, Deputy GM of Strategic Development, Board of Directors, Evergrowing Bank. Prior to this, he was CEO, Consumer/Private/SME Bank. As CEO, he developed a 5-year transformation plan for the Bank, defined a pilot branch, and rolled out their digital channel initiatives.

Blog header image for Multichannel vs Omnichannel Marketing – Actionable Tips For Branch Transformation

Multichannel vs Omnichannel Marketing – Actionable Tips For Branch Transformation

In this article, we are going to share actionable tips on taking multichannel marketing one step further to make it omnichannel, in order to provide a 360-degree brand experience for your customers.

Blog header image for Omnichannel Way to Integrate Blockchain Banks and Branches

Omnichannel Way to Integrate Blockchain Banks and Branches

Lucep is one of the sponsors of the Branch Transformation Conference being organized by the International Quality and Productivity Center (IQPC) in Singapore this month

Blog header image for What is omnichannel marketing?

What is omnichannel marketing?

It’s conventional marketing wisdom to be where your customers are. From the shops and right to the email inboxes and the most visited website in your industry, a huge social presence and now mobile, marketers have followed their customers on every channel possible.

Blog header image for Branch Transformation Trends – White Paper on Future of Branch Banking

Branch Transformation Trends – White Paper on Future of Branch Banking

At this year’s IQPC – Branch Transformation Conference in Singapore, the agenda is mainly focused around one thing – Human centered design across all channels, and the technologies that enable today’s bank branches to move towards this design through customer identification and segmentation.

Blog header image for Banking jobs made easy with Omnichannel software

Banking jobs made easy with Omnichannel software

The old fashioned way of banking is to know your customers, greet them when they arrive at the bank, and you know beforehand what they are there for.

Blog header image for Sales Software for Financial Advisors

Sales Software for Financial Advisors

The sales software listed here will help financial advisors talk to website visitors, generate more leads, and establish a sales process.

Blog header image for How Digital Signage Impacts the Psychology of Waiting Lines

How Digital Signage Impacts the Psychology of Waiting Lines

The only thing that is more physically and mentally debilitating than an extended session with your banker, physician or a government agency is an exhaustive wait before your name or number gets called.

Blog header image for How Instant Response to Facebook Drives Prineville Economic Development

How Instant Response to Facebook Drives Prineville Economic Development

How do cities bag large economic development projects? The importance of instant response is highlighted by Facebook's first data center ...

Blog header image for Leverage B2B Marketing Automation for Maximum Impact

Leverage B2B Marketing Automation for Maximum Impact

How to leverage B2B marketing automation - 1. Content curation 2. Lead generation 3. Lead response 4. CRM integration 5. Lead distribution.

Blog header image for 5 Mantras of B2B Inbound Marketing

5 Mantras of B2B Inbound Marketing

5 Mantras of B2B Inbound Marketing - 1. Align marketing and sales 2. Content is king 3. Instant response 4. Get a CRM 5. Automate your ...

Blog header image for Live Chat is Dead – Reason #5

Live Chat is Dead – Reason #5

Live Chat is Dead - Reason #5 - Chat technology is so non millennial. ... After every one minute of inactivity and after 3 such queries, the chat is ...