The Lucep Blog

At the intersection of sales, CX and digital innovation.

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Blog header image for Addressing industry problem statements at Global FinTech Hackcelerator

Addressing industry problem statements at Global FinTech Hackcelerator

Lucep is part of the Global FinTech Hackcelerator run by KPMG Digital Village. We'll be pitching on Demo Day at Singapore Fintech Festival

Blog header image for Best CRM for small business growth

Best CRM for small business growth

Ideal CRM for contact management (leads, contacts and deals) and task management (calendar, reminders, calls, events, recurring activities). Zoho is free for up to three users, and these core features are available in the free version of this power-packed CRM.

Blog header image for Integrating Zoho CRM with other Zoho Apps

Integrating Zoho CRM with other Zoho Apps

The best part about using Zoho as your CRM is that it integrates beautifully with the Zoho suite of apps and marketing automation tools.

Blog header image for Recapture Leads Lost Due to Missed Calls from Online Buyers

Recapture Leads Lost Due to Missed Calls from Online Buyers

Let's talk about how to recapture lost leads due to missed calls, by making use of lead tracking software and call tracking services.

Blog header image for Lucep PlugandPlaying Into Verticals

Lucep PlugandPlaying Into Verticals

Lucep recently got entry into two separate accelerator programs in different verticals, but with a common thread – the PlugAndPlay Accelerator.

Blog header image for Customer Experience Summit – Who’s Coming, Agenda, Speakers

Customer Experience Summit – Who’s Coming, Agenda, Speakers

The Customer Experience Summit will be held at the Marina Bay Sands in Singapore from Nov 25-28, 2018. Highlights of the agenda and speakers.

Blog header image for Insurance Customer Engagement and Lead Flow Automation

Insurance Customer Engagement and Lead Flow Automation

Outline of a fairly common multichannel insurance customer engagement scenario, and how it is done using an omnichannel lead flow strategy.

Blog header image for Six Ways to improve Insurance Customer Experience

Six Ways to improve Insurance Customer Experience

Six ways to improve insurance customer experience 1. Omnichannel lead distribution 2. AI claims management 3. Open API 4. Expert advisors...

Blog header image for How to Generate Hundreds of Leads from Facebook Lead Ads

How to Generate Hundreds of Leads from Facebook Lead Ads

Select the Facebook business page and Instagram (optional) account associated with the ad, and choose the type of ad you want to create. There's already a standard form when you hit create new form, to which you can add fields as needed to collect more information and set filters to qualify the leads you get.

Blog header image for What is First Call Resolution – FCR rate, metrics, best practices

What is First Call Resolution – FCR rate, metrics, best practices

This is a term often used in the context of contact center performance, to measure the effectiveness of inbound calls answered. If the purpose of the call is properly addressed and the matter resolved in the first call itself, then there's no need for the customer to call again.

Blog header image for CRO platforms for website optimization

CRO platforms for website optimization

A lighting fast website that offers precise information in a pleasing and simple way is what people want. Make it faster and more usable. Maybe ..