The Lucep Blog

At the intersection of sales, CX and digital innovation.

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Blog header image for Future-proofing the definition of digital transformation in Insurance

Future-proofing the definition of digital transformation in Insurance

Future-proofing the definition of digital transformation in Insurance. ... The definition of digital transformation in insurance today is to enable online access to insurance products in a way that improves customer experience and creates new revenue streams and channels to connect with the customer.

Blog header image for Top 25 insurance and insurtech influencers

Top 25 insurance and insurtech influencers

The future of insurance is insurtech. This is the title of an in-depth Bain research publication authored by Matteo Carbone, Founder, Connected Insurance Observatory. In a report, PwC Business Development Leader Mike Quindazzi likewise notes that “#InsurTech startups become insurers faster than #insurers can become #InsurTechs...

Blog header image for 10 Enterprise Sales Tips from Top Sales Coaches

10 Enterprise Sales Tips from Top Sales Coaches

Stop selling and start coaching. Transform salespeople into selling coaches, who can then coach customers to succeed. Applying the model of sales coaching to sales training creates high-performing salespeople who are also prepared to climb up the ladder as future managers.

Blog header image for 16 Customer Experience Quotes to Live By

16 Customer Experience Quotes to Live By

How would your company act if every customer were your mom? Create fewer ruined days for customers! – Fall in love with your customers for best customer experience. – The first step to exceeding customer expectations is to know what they are

Blog header image for Why use CRM systems? Hidden benefits of CRM digital transformation

Why use CRM systems? Hidden benefits of CRM digital transformation

Hidden benefits of CRM digital transformation. We try to pitch Lucep as a sales platform that complements your CRM, but the objections we face from small businesses are quite often the opposite. More along the lines of “We already have a CRM and we're not getting any additional revenue or benefits from it.

Blog header image for What is CRM, and What is a CRM?

What is CRM, and What is a CRM?

There’s a popular misconception that CRM is a system or software that does something. Actually, customer relationship management is a business process.

Blog header image for Addressing industry problem statements at Global FinTech Hackcelerator

Addressing industry problem statements at Global FinTech Hackcelerator

Lucep is part of the Global FinTech Hackcelerator run by KPMG Digital Village. We'll be pitching on Demo Day at Singapore Fintech Festival

Blog header image for Best CRM for small business growth

Best CRM for small business growth

Ideal CRM for contact management (leads, contacts and deals) and task management (calendar, reminders, calls, events, recurring activities). Zoho is free for up to three users, and these core features are available in the free version of this power-packed CRM.

Blog header image for Lucep PlugandPlaying Into Verticals

Lucep PlugandPlaying Into Verticals

Lucep recently got entry into two separate accelerator programs in different verticals, but with a common thread – the PlugAndPlay Accelerator.

Blog header image for Customer Experience Summit – Who’s Coming, Agenda, Speakers

Customer Experience Summit – Who’s Coming, Agenda, Speakers

The Customer Experience Summit will be held at the Marina Bay Sands in Singapore from Nov 25-28, 2018. Highlights of the agenda and speakers.

Blog header image for Insurance Customer Engagement and Lead Flow Automation

Insurance Customer Engagement and Lead Flow Automation

Outline of a fairly common multichannel insurance customer engagement scenario, and how it is done using an omnichannel lead flow strategy.