Integrating Zoho CRM with other Zoho Apps
The best part about using Zoho as your CRM is that it integrates beautifully with the Zoho suite of apps and marketing automation tools.
Recapture Leads Lost Due to Missed Calls from Online Buyers
Let's talk about how to recapture lost leads due to missed calls, by making use of lead tracking software and call tracking services.
Lucep PlugandPlaying Into Verticals
Lucep recently got entry into two separate accelerator programs in different verticals, but with a common thread – the PlugAndPlay Accelerator.
Customer Experience Summit – Who’s Coming, Agenda, Speakers
The Customer Experience Summit will be held at the Marina Bay Sands in Singapore from Nov 25-28, 2018. Highlights of the agenda and speakers.
Insurance Customer Engagement and Lead Flow Automation
Outline of a fairly common multichannel insurance customer engagement scenario, and how it is done using an omnichannel lead flow strategy.
Six Ways to improve Insurance Customer Experience
Six ways to improve insurance customer experience 1. Omnichannel lead distribution 2. AI claims management 3. Open API 4. Expert advisors...
How to Generate Hundreds of Leads from Facebook Lead Ads
Select the Facebook business page and Instagram (optional) account associated with the ad, and choose the type of ad you want to create. There's already a standard form when you hit create new form, to which you can add fields as needed to collect more information and set filters to qualify the leads you get.
What is First Call Resolution – FCR rate, metrics, best practices
This is a term often used in the context of contact center performance, to measure the effectiveness of inbound calls answered. If the purpose of the call is properly addressed and the matter resolved in the first call itself, then there's no need for the customer to call again.
CRO platforms for website optimization
A lighting fast website that offers precise information in a pleasing and simple way is what people want. Make it faster and more usable. Maybe ..
4 ways to Increase Revenue with Customer Engagement
Omnichannel customer engagement will increase revenue year-on-year by 9.5%. Customer journey mapping to increase revenue and reduce costs. Identify and engage abandoned form fills to increase revenue by 15%. Get more social sales from Facebook and LinkedIn.
Lead conversion case studies for BFSI, Auto Dealers and Hotels
Lead conversion case studies for BFSI, Auto Dealers and Hotels ... case studies that highlight the use of Lucep as a conversion rate ... and only a small percentage take the trouble to find your contact details and call or email.
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