Automate customer service reminders

Remind, schedule, and book customer service appointments by uploading your list.

Automate service
reminders

Multi-channel
engagement

Scheduled
appointments

Automate service reminders

Automotive dealerships, service centers and service teams in other industries are wasting up to 80% of their precious time talking to customers who are not interested or not ready for their next servicing.

Lucep's customer service marketing technology automates the manual sequence of multiple reminders to each customer in your service booking list.

Your tele-callers can now focus on engaging people who wish to get serviced a product they own or use, and have explicitly agreed to schedule it, or requested a call to learn more about their options.

We already do this with the service teams of well-known brands and their service networks, which have seen 30% more service appointments at 33% lower costs than before, when they were reminding customers manually with phone calls.

Multi-channel engagement

Customers who are engaged across multiple channels are more likely to end up scheduling service appointments, and end up having a longer and more profitable relationship with the service provider.

A sequence of SMS and phone calls, followed up by more personal WhatsApp messages and emails, will generate over 2X more average revenue per customer when compared to just a phone call.

Now you don’t have to commit your service team’s time and resources for this multi-channel service marketing strategy. Lucep can help automate the vehicle service booking process and let your service advisors prioritize their time on helping customers who are interested in scheduling their next servicing.

Scheduled appointments

Lucep’s customer service reminder automation system filters your list to find the interested customers, encourages them to agree to a scheduled appointment, and then shares these qualified service bookings with your team.

The notifications can be distributed to your team by email, on our app, or through integration with your CRM, Google spreadsheet, and any other existing service lead distribution solution that you are already using.