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What is First Call Resolution – FCR rate, metrics, best practices
This is a term often used in the context of contact center performance, to measure the effectiveness of inbound calls answered. If the purpose of the call is properly addressed and the matter resolved in the first call itself, then there's no need for the customer to call again.
CRO platforms for website optimization
A lighting fast website that offers precise information in a pleasing and simple way is what people want. Make it faster and more usable. Maybe ..
4 ways to Increase Revenue with Customer Engagement
Omnichannel customer engagement will increase revenue year-on-year by 9.5%. Customer journey mapping to increase revenue and reduce costs. Identify and engage abandoned form fills to increase revenue by 15%. Get more social sales from Facebook and LinkedIn.
Lead conversion case studies for BFSI, Auto Dealers and Hotels
Lead conversion case studies for BFSI, Auto Dealers and Hotels ... case studies that highlight the use of Lucep as a conversion rate ... and only a small percentage take the trouble to find your contact details and call or email.
100,000 Reasons that Validate Lucep’s Insurance Technology
Lucep wins $100000 contract in Metlife's collab 3.0 EMEA challenge - 100000 reasons that validate our insurance technology.
Six lead distribution best practices
Great, you’ve got enough leads coming in to establish a pipeline of sustainable revenue for your business! Now you start wondering – what’s the best way to distribute leads to your sales team in order to maximize conversions?
Click to Call Case Study - UBA Banking on Customer Engagement
This click to call case study explains how Lucep’s technology enabled this bank to improve their customer engagement process.
Case Study - Automotive Dealership Increases Sales by 100 Percent
Case study of automotive dealership who started using Lucep and increased car sales from web leads by 100% month over month.
Insurance Sales Enablement by Channel
This is a followup to the insurance survey results we published earlier this month about digital channels and the role of the agent. In that post, we explored the top 5 channels that carriers have on their website, and how the agent’s role has changed into that of an advisor focused on the stage where you can sell or cross-sell your more profitable products.
How to Generate Facebook Leads and Get instant notifications
Some of the things we learnt while running a Facebook Lead Ads campaign that started generating a steady flow of leads. ... lucep web to phone ... which you get an instant lead notification whenever anyone fills up a form. ... as needed to collect more information and set filters to qualify the leads you get.
This post is based on a presentation I recently gave at a Digital Banking Day event in Manila. The focus of the event was about generating revenue from digital banking.
Capture, Call and Convert Abandoned Form fills
Capture, call and convert abandoned form fills into customers 1. Create GDPR compliant web forms. 2. Capture real-time data and call. 3.