The Lucep Blog

At the intersection of sales, CX and digital innovation.

Blog header image for Live Chat is Dead – Reason #3

Live Chat is Dead – Reason #3

This is the third answer to our series on - Is Live Chat Dead? Reason #3 - Chat can't deal with complex sales who need to talk before they buy. ... underestimate anybody that has ever come and asked for your help through chat. ... We also share information about your use of our site with our social media, ...

Blog header image for Live Chat is Dead – Reason #2

Live Chat is Dead – Reason #2

This is the second answer to our series on - Is Live Chat Dead? Reason #2 - If automated, it's just a heartless bot. ... In the run for maintaining the speed of response, companies quite often tend to forget the ... We also share information about your use of our site with our social media, advertising and ...

Blog header image for Live Chat is Dead – Reason #1

Live Chat is Dead – Reason #1

This is the first answer to our series on - Is Live Chat Dead? Reason #1 - If unautomated, instant replies are a huge burden. ... The rule of the thumb for any chat tool is that it should respond in less than 30 seconds. ... We also share information about your use of our site with our social media, advertising and..

Blog header image for Is Live Chat Dead?

Is Live Chat Dead?

Is Live Chat Dead? Open letter to people in Sales and Customer Support - I come not to bury Live Chat, but to praise it.