/Tag:Customer response

This tag is to help companies need to understand how to respond to customers better and that doing so will increase there revenue.

Why use CRM systems? Hidden benefits of CRM digital transformation

We try to pitch Lucep as a sales platform that complements your CRM, but the objections we face from small businesses are quite often the opposite. More along the lines of "We already have a CRM and we're not getting any additional revenue or benefits from it." Lucep digital transformation case study So we try [...]

By |2018-12-03T17:59:39+00:00December 3rd, 2018|Customer|1 Comment
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How to get instant notifications from FormStack with Lucep

Formstack is a great hosted form building solution. They make it easy to create everything from simple lead forms, to complex forms with branching logic. This is incredibly useful when capturing data from prospects or customers - but what happens when you need someone to respond to this information instantly? Lucep's integrations can help [...]

By |2017-08-29T00:50:02+00:00August 29th, 2017|Lead, Marketing|0 Comments
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How to Use Live Chat Transcripts to Increase Website Conversions

One of the strategies we're deploying at Lucep is to market our SaaS subscription service to businesses that already use live chat on their website. The theory is that since you're aware of the importance of real-time response to website leads, we don't have to convince you to adopt sales acceleration technology such as Lucep [...]

By |2017-08-07T16:14:45+00:00August 7th, 2017|Customer|0 Comments
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Livechat Alternatives for Customer Support

The traditional tools for offering customer support on your website include email, phone, contact forms, social media, and live chat. The rest are all established channels that are part and parcel of customer engagement, but live chat hasn't been able to reach that level of acceptance.  In fact, there are good live chat alternatives that [...]

By |2017-08-24T23:05:25+00:00June 20th, 2017|Customer|1 Comment
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Customizable Callback Ushers an Era of Customer Experience Management

In this article, I want to share with you how two key concepts - customizable callback and customer experience management - have come together to trigger a revolutionary change in how customers perceive businesses, and how businesses react to customer queries. To fully understand how the two work in tandem, we will first need to get [...]

By |2018-11-22T22:22:49+00:00February 20th, 2017|Customer|0 Comments
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Best Click to Call Option For Website Marketing

Website conversion rates typically range in between 2-3%. On the other hand, the conversion rates for inbound phone leads are closer to 50%. BIA/Kelsey has even predicted that inbound sales calls are set to more than double over the next two years. So it’s very important to bring your website visitors over from the site [...]

By |2018-11-23T16:23:30+00:00January 9th, 2017|B2B, Marketing|0 Comments
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Difference Between Call Back Tools and Live Chat?

Both live chat and call back (also known as instant response) tools serve a very similar function. Their goal is to help visitors on the website engage and interact with the business in a way that is easy and convenient for both the customer and the company. These tools are primarily sales acceleration tools, [...]

By |2017-05-09T12:41:14+00:00June 2nd, 2016|B2B, Customer, Marketing|0 Comments
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