United Bank of Africa, a Lucep customer, has won awards for innovation and their use of technology for more effective customer engagement and delivery of digital services. This case study explains how Lucep’s technology enabled this bank to improve their customer engagement process, generate more leads, and reduce call center wait times.
Selling cars for hundreds of thousands of dollars is no small feat, and online web visitors need convincing to commit to a test drive. Converting “lookers to bookers” presents a significant marketing and engagement challenge. Lucep deployed an engagement tool on this dealership’s website within minutes, and rolled out the sales person’s mobile app to the team on the same day.
Eric Clurfain, Head of MetLife EMEA, and Francoise Lamotte, Head of Direct and Digital, MetLife EMEA, called the founders of Lucep on stage to hand over a large check for $100,000… “We are looking forward to partnering with Lucep to develop this exciting solution further to drive value for our business and enhance the experience for our customers.” – Eric Clurfain, Head of MetLife EMEA