/Tag:customer experience

Posts about how to identify customers and provide a better customer experience using omnichannel software.

16 Customer Experience Quotes to Live By

As a company engaged in the business of helping businesses talk with and listen to your customers on digital channels, we need to understand the customer experience of clients before we bring the technology into it. Two very important things we do that vastly improves the customer experience: 1. Digital transformation must be customer-centric. 2. [...]

By |2018-12-06T16:44:59+00:00December 6th, 2018|Customer|1 Comment

6 Ways to Improve Customer Experience Using Data

We keep our customer engagement fairly simple. You have to know who your customers are and what is their requirement, and then fulfill it as quickly and conveniently as possible. This is what Lucep also does for our clients - we collect your customer's data (name, contact, requirement) on any digital channel, and connect you [...]

By |2018-11-16T12:58:46+00:00November 16th, 2018|Customer|0 Comments

Best CRM for small business growth

Lucep's sales team members who go to pitch Lucep, often end up sharing their knowledge of sales and selling tools with small business owners and their sales teams. Some of the questions they get are typically about CRMs. “What is a CRM? How can it help grow my business?” or “I've already got a CRM, [...]

By |2018-12-13T12:44:02+00:00October 12th, 2018|Customer|0 Comments

Empower Insurance Agents with a 360-degree View of the Customer

At its core, insurance sales is not about pushing a particular product, but rather providing trusted advice. Today 80% of insurance customers touch a digital channel in their buying journey. Yet for complex products such as life insurance, they prefer to buy from an agent.   It is more important than ever to provide a [...]

By |2018-10-04T18:48:06+00:00October 4th, 2018|Insurance|0 Comments

Customer Experience Summit – Who’s Coming, Agenda, Speakers

The 6th Customer Experience Asia Summit 2018 will be held at the Marina Bay Sands, Sands Expo and Convention Center, Singapore, from Sept 25-28, 2018. Lucep is a co-sponsor of the Customer Experience Summit. We're sponsoring this event, along with Microsoft, Twilio, Hitachi, Salesforce, VMWare and other companies, because this is Asia's No.1 CX event, [...]

By |2018-11-22T13:40:24+00:00September 15th, 2018|Customer|0 Comments

Insurance Customer Engagement and Lead Flow Automation

Lucep recently won a $100,000 contest to help develop insurtech for one of the world's largest insurance companies. Metlife selects Lucep as winner of collab EMEA 3.0 Lucep recently won a $100,000 contest to help develop insurtech for one of the world's largest insurance companies. In this post, I [...]

By |2018-09-14T19:40:19+00:00September 11th, 2018|Insurance|0 Comments

Six Ways to improve Insurance Customer Experience

Insurance buyers, as a category of shoppers, are a very fickle breed who will keep comparing quotes from multiple carriers until they find the exact product features and price that they are comfortable with. The trick to a good insurance customer experience is to bring them to that comfort level in the fastest and most [...]

By |2018-09-05T17:04:06+00:00September 5th, 2018|Insurance|0 Comments

First Call Resolution Best Practices

As an omnichannel marketing automation platform that generates revenue for our clients by improving their customer experience, Lucep has to provide reports that track metrics such as first call resolution. FCR is an especially important metric for us, because the key differentiator of the Lucep callback widget and app is instant response to sales leads [...]

By |2018-08-25T23:33:33+00:00August 25th, 2018|Lead|1 Comment

CRO platforms for website optimization

How to get more traffic and leads online? How to convert more leads into sales and revenue? These are common questions we get from small businesses and startups trying to get some traction. Lucep is technically a conversion rate optimization tool that will optimize your website customer engagement and lead conversions. But we like to [...]

By |2018-08-18T01:23:33+00:00August 18th, 2018|Marketing|0 Comments

4 ways to Increase Revenue with Customer Engagement

One of the things we do as a customer engagement platform is to engage our own clients for feedback. More leads and sales generated by Lucep for our clients means more revenue for them and for us.    So we're always on the lookout for ways to increase revenue with better customer engagement. This [...]

By |2018-09-24T13:30:54+00:00August 8th, 2018|Customer|0 Comments