Instant response is all about how you can call your customer back and improving response time can help improve conversion rates
What is First Call Resolution – FCR rate, metrics, best practices
As an omnichannel marketing automation platform that generates revenue for our clients by improving their customer experience, Lucep has to provide reports that track metrics such as first call resolution. FCR is an especially important metric for us, because the key differentiator of the Lucep callback widget and app is instant response to sales leads [...]