What is OmniPath?

Customer interaction through different channels can be confusing for customers, chaotic for your staff, and expensive for you. Lucep OmniPath is the omnichannel customer engagement solution for enterprises, streamlining customer journeys and integrated customer relationship management.

Manage customer relationships without letting technology get in the way.

Omni Channel marketing

This is Frank. He does Omnichannel Banking.

He rarely goes into bank branches. Instead he logs into online banking on his laptop on the way to work. He’ll then settle in when he arrives at the office with a coffee and his iPad. He looks over the latest articles in Linkedin, online magazines, and Facebook.

For the remainder of his day, Frank alternates between his desktop and mobile phone anytime he needs to learn more about financial products or access his accounts. 

The thing is that Frank’s multichannel banking throughout the day adds up into a single customer journey.

Omnichannel banking that enables this brand experience is the key to your branch transformation strategy, and this is what we do for you.

Customer Engagement

Call at the right time, with the right information. With an omnichannel customer engagement solution, your RMs are armed with the complete story before even pressing dial.

Timely, well-informed conversations are the difference between ‘See you on Monday, at 9:15am” and “See you later.”

Over 2,000,000 customers serviced


47% Reduction in ‘no-shows’ through customer identification.


63% Report a “significant increase” in customer satisfaction.


72% Reduction in branch real-estate by reducing customer wait times.

Many Trips. One Customer Journey.

Lucep Omnipath helps you get your customers to where they’re going, no matter what path they choose. The digital brain behind how we make this work takes the customers engagement data, and shares it with every channel in your brand eco-system. This means that no matter where your customer is on this journey, your channel recognises them, their intent, and what they need from you at that point in the journey.

What Lucep’s Digital Brain Can Do

“An Omnichannel Solution”

Featured In


 Experience the most powerful omni-channel customer engagement tracking platform.

Talk to a Specialist

How to Reduce Government Spending Without Spending More

By |March 28th, 2018|Categories: Omnichannel|Tags: |

The $4.1 trillion United States Federal Budget for this fiscal year includes $54 billion in cuts to federal agency spending, including a 13% cut in discretionary funding for the Department of Transportation. It's going to impact customer service at over-burdened [...]

Case Study – Government customer experience improvement

By |March 28th, 2018|Categories: Omnichannel|Tags: |

The client is a government body for vehicular and immovable property registration. With a responsibility to provide a standardized customer experience to all citizens, and reduce wait times to the bare minimum whilst also future-proofing their investments, the organization was [...]

Government Transparency Through Customer Identification

By |March 28th, 2018|Categories: Omnichannel|Tags: |

There's a river of applicants, business partners, employees and citizens flowing in and out of government buildings all day long. At the end of the day, how do you actually know whether anything got done? More importantly, do the people [...]

Customer-Centric Business Transformation from ATMs to Omnichannel Banking

By |March 19th, 2018|Categories: Omnichannel|Tags: |

There's a huge amount of interest in the disruption caused by the need for branch transformation in the banking industry. Branches are closing down by the thousands, and banks are rushing to save them by making the branch a helpful [...]

Customer-Centric Branch Transformation Interview With Hui Hui Li, HengFeng Bank

By |February 19th, 2018|Categories: Omnichannel|Tags: |

Mr. Hui Hui Li is President of Global Business Management, Deputy GM of Strategic Development, Board of Directors, China HengFeng Bank. Prior to this, he was CEO, Consumer Bank, China HengFeng Bank. As CEO, he developed a 5-year transformation plan [...]

Blockchain Distributed Ledgers Impact – Banking Industry Winners and Losers

By |February 19th, 2018|Categories: Omnichannel|Tags: |

Blockchain is by far the most impactful next big technology at this time, and it's causing disruptive innovation in almost every vertical. But nowhere is the impact being felt with so much urgency than the banking industry. Every financial institution [...]

Multichannel vs Omnichannel Marketing – Actionable Tips For Branch Transformation

By |February 1st, 2018|Categories: Omnichannel|Tags: , |

In this article, we are going to share actionable tips on taking multichannel marketing one step further to make it omnichannel, in order to provide a 360-degree brand experience for your customers. You need to start by laying out your [...]

Omnichannel Way to Integrate Blockchain Banks and Branches

By |January 25th, 2018|Categories: Omnichannel|Tags: , , |

Lucep is one of the sponsors of the Branch Transformation Conference being organized by the International Quality and Productivity Center (IQPC) in Singapore this month. In addition to Lucep CEO Kaiesh Vohra, the list of speakers invited to speak includes [...]

Omnichannel Marketing Defined by the Experts

By |January 23rd, 2018|Categories: Omnichannel|Tags: |

It's conventional marketing wisdom to be where your customers are. From the shops and right to the email inboxes and the most visited website in your industry, a huge social presence and now mobile, marketers have followed their customers on [...]

Branch Transformation Trends – White Paper on Future of Branch Banking

By |January 23rd, 2018|Categories: Omnichannel|Tags: , |

At this year's IQPC - Branch Transformation Conference in Singapore, the agenda is mainly focused around one thing - Human centered design across all channels, and the technologies that enable today's bank branches to move towards this design through customer [...]

How Digital Signage Impacts the Psychology of Wait Times

By |December 20th, 2017|Categories: Omnichannel|

The only thing that is more physically and mentally debilitating than an extended session with your banker, physician or a government agency is an exhaustive wait before your name or number gets called.   Having a dentist drilling into your [...]

How to Quickly Engage Your Customers

By |September 19th, 2017|Categories: Customer, Omnichannel|Tags: , , |

Engaging customers on all channels that they are present on is one of the new realities of online marketing. You have to engage your customers on your website, social media, email, by phone, in person, through referrals, influencers, events and [...]

Free and Open Source Live Chat Box Scripts for Website Customer Engagement

By |June 16th, 2017|Categories: Customer, Omnichannel|Tags: , |

Most of these live chat scripts are customer engagement tools that connect you to prospective buyers on your website at the perfect time - when they are looking for you. A lot of the time, customers tend to feel like [...]