What is OmniPath?

Customer interaction through different channels can be confusing for customers, chaotic for your staff, and expensive for you. Lucep OmniPath is the omnichannel customer engagement solution for enterprises, streamlining customer journeys and integrated customer relationship management.

Manage customer relationships without letting technology get in the way.

Omni Channel marketing

This is Frank. He does Omnichannel Banking.

He rarely goes into bank branches. Instead he logs into online banking on his laptop on the way to work. He’ll then settle in when he arrives at the office with a coffee and his iPad. He looks over the latest articles in Linkedin, online magazines, and Facebook.

For the remainder of his day, Frank alternates between his desktop and mobile phone anytime he needs to learn more about financial products or access his accounts. 

The thing is that Frank’s multichannel banking throughout the day adds up into a single customer journey.

Omnichannel banking that enables this brand experience is the key to your branch transformation strategy, and this is what we do for you.

Customer Engagement

Call at the right time, with the right information. With an omnichannel customer engagement solution, your RMs are armed with the complete story before even pressing dial.

Timely, well-informed conversations are the difference between ‘See you on Monday, at 9:15am” and “See you later.”

Over 2,000,000 customers serviced


47% Reduction in ‘no-shows’ through customer identification.


63% Report a “significant increase” in customer satisfaction.


72% Reduction in branch real-estate by reducing customer wait times.

Many Trips. One Customer Journey.

Lucep Omnipath helps you get your customers to where they’re going, no matter what path they choose. The digital brain behind how we make this work takes the customers engagement data, and shares it with every channel in your brand eco-system. This means that no matter where your customer is on this journey, your channel recognises them, their intent, and what they need from you at that point in the journey.

What Lucep’s Digital Brain Can Do

“An Omnichannel Solution”

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 Experience the most powerful omni-channel customer engagement tracking platform.

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Insurance Sales Enablement by Channel

By |June 22nd, 2018|Categories: Insurance, Omnichannel, Sales|Tags: , |

This is a followup to the insurance survey results we published earlier this month about digital channels and the role of the agent. In that post, we explored the top 5 channels that carriers have on their website, and how [...]

Is Insurance Now a Thing on the IoT?

By |May 23rd, 2018|Categories: Insurance, Omnichannel|Tags: |

Our omnichannel API makes everything from core banking software to government IT backbones integrate seamlessly with all the surrounding systems and third-party software. But one truly fascinating application is in insurance, where Lucep's open APIs can track and provide omnichannel [...]

Survey – Digital Insurance Channels and the Role of the Agent

By |May 21st, 2018|Categories: Insurance, Omnichannel|Tags: |

The role of the insurance agent has undergone a huge transformation in the last two decades. Twenty years ago, insurance agents went around in person to people they knew, and friends of friends, trying to get people to buy insurance. [...]

Digital Transformation in Government Best Practices

By |May 15th, 2018|Categories: Omnichannel|Tags: , |

In this post, we're going to condense our experience as a provider of digital transformation software and solutions for some of the largest government agencies and financial institutions in the world. If you want to move a massive government organization [...]

Bank Branch Location – Decision Support Model After Digital Transformation

By |May 7th, 2018|Categories: Banking, Omnichannel|Tags: |

As a digital transformation enabler, Lucep eliminates the need for banks to maintain large branches with huge square footage set aside for waiting customers. Customers arrive just in time for their scheduled appointment, and get the services they require without [...]

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By |April 23rd, 2018|Categories: Banking, Omnichannel|Tags: |

Virtual kiosk with SMS/paper tokens. Request Demo. As part of the scope of work with clients, Lucep works with self-service kiosk manufacturers to make use of their APIs and integrate their machines and software with ours including client's existing [...]

Case Study – Government customer experience improvement

By |March 28th, 2018|Categories: Omnichannel|Tags: |

The client is a government body for vehicular and immovable property registration. With a responsibility to provide service to all their customers, and reduce wait times to the bare minimum whilst also future-proofing their investments, the organization was looking for [...]

Banking jobs made easy with Omnichannel software

By |January 2nd, 2018|Categories: Banking, Omnichannel|Tags: |

The old fashioned way of banking is to know your customers, greet them when they arrive at the bank, and you know beforehand what they are there for. This is what makes customers prefer a particular bank and branch - [...]

How Digital Signage Impacts the Psychology of Waiting Lines

By |December 20th, 2017|Categories: Omnichannel|

The only thing that is more physically and mentally debilitating than an extended session with your banker, physician or a government agency is an exhaustive wait before your name or number gets called.   Queue management software. Reduce waiting time. [...]