/Tag:customer experience

Posts about how to identify customers and provide a better customer experience using omnichannel software.

Top 50 customer experience blogs and influencers

At Lucep, we entice with conversion rate optimization as a return on investment for the insurance, banking, government, and automotive customers that we’re talking to. But it’s evangelized as a significant improvement in your customer experience. Because all the marketing and sales technology in the world is wasted unless paired with a deep understanding of [...]

By |2018-11-22T13:50:02+00:00July 20th, 2018|Customer|0 Comments

Digital Transformation in Government Best Practices

In this post, we're going to condense our experience as a provider of digital transformation software and solutions for some of the largest government agencies and financial institutions in the world. If you want to move a massive government organization from paper and physical branches to digital services, what is it you should know? What [...]

By |2018-05-24T14:17:56+00:00May 15th, 2018|Omnichannel|0 Comments

How to Reduce Government Spending Without Spending More

The $4.1 trillion United States Federal Budget for this fiscal year includes $54 billion in cuts to federal agency spending, including a 13% cut in discretionary funding for the Department of Transportation. It's going to impact customer service at over-burdened organizations such as the DMV and TSA, that don't have enough resources to handle their [...]

By |2019-01-29T17:34:56+00:00March 28th, 2018|Omnichannel|0 Comments

Case Study – Government customer experience improvement

The client is a government body for vehicular and immovable property registration. With a responsibility to provide service to all their customers, and reduce wait times to the bare minimum whilst also future-proofing their investments, the organization was looking for a solution that would be quick and scalable to deploy. The Challenge - queue management [...]

By |2018-05-09T12:30:26+00:00March 28th, 2018|Omnichannel|0 Comments

Government Transparency Through Customer Identification

There's a river of applicants, business partners, employees and citizens flowing in and out of government buildings all day long. At the end of the day, how do you actually know whether anything got done? More importantly, do the people know that this particular branch of government is efficient? Is it doing better than other [...]

By |2018-05-09T12:23:57+00:00March 28th, 2018|Omnichannel|0 Comments