/Tag:branch transformation

Posts about customer-centric branch transformation and the future of bank branch models.

Conversational AI for Banking Talk – HDFC Bank’s chatbot has interacted with 16 million customers

There's a lot of talk and hype about technologies such as AI, blockchain and IoT being leveraged in banking, insurance and financial services. But how many banks or insurers are actually going beyond the hype and marketing to implement these as a core part of their business processes? We got in touch with HDFC Bank [...]

By |2019-07-22T12:16:09+00:00July 22nd, 2019|Customer|0 Comments

Digital Transformation in Government Best Practices

In this post, we're going to condense our experience as a provider of digital transformation software and solutions for some of the largest government agencies and financial institutions in the world. If you want to move a massive government organization from paper and physical branches to digital services, what is it you should know? What [...]

By |2018-05-24T14:17:56+00:00May 15th, 2018|Omnichannel|0 Comments

Story of an Omnichannel banking solution provider’s business transformation

There's a huge amount of interest in the disruption caused by the need for branch transformation in the banking industry. Branches are closing down by the thousands, and banks are rushing to save them by making the branch a helpful touchpoint along the customer journey. But there's one element of physical and branch banking that [...]

By |2019-12-23T17:36:47+00:00March 19th, 2018|Banking, Omnichannel|0 Comments

Customer-Centric Branch Transformation Interview With Hui Hui Li, Evergrowing Bank

Mr. Hui Hui Li is President of Global Business Management, Deputy GM of Strategic Development, Board of Directors, Evergrowing Bank. Prior to this, he was CEO, Consumer/Private/SME Bank. As CEO, he developed a 5-year transformation plan for the Bank, defined a pilot branch, and rolled out their digital channel initiatives. Prior to joining Evergrowing Bank, [...]

By |2019-03-09T22:40:05+00:00February 19th, 2018|Omnichannel|0 Comments

Multichannel vs Omnichannel Marketing – Actionable Tips For Branch Transformation

In this article, we are going to share actionable tips on taking multichannel marketing one step further to make it omnichannel, in order to provide a 360-degree brand experience for your customers. You need to start by laying out your own definition of omnichannel marketing, and then look at the best practices and case studies. [...]

By |2018-05-09T10:24:52+00:00February 1st, 2018|Omnichannel|0 Comments

Omnichannel Way to Integrate Blockchain Banks and Branches

Lucep is one of the sponsors of the Branch Transformation Conference being organized by the International Quality and Productivity Center (IQPC) in Singapore this month. In addition to Lucep CEO Kaiesh Vohra, the list of speakers invited to speak includes the CEOs and the top leadership of the world's biggest banks. Two recurring themes in [...]

By |2018-07-04T12:57:50+00:00January 25th, 2018|Banking, Omnichannel|0 Comments

Branch Transformation Trends – White Paper on Future of Branch Banking

At this year's IQPC - Branch Transformation Conference in Singapore, the agenda is mainly focused around one thing - Human centered design across all channels, and the technologies that enable today's bank branches to move towards this design through customer identification and segmentation. For example, Hui Hui Li, President of Global Business Management, Deputy GM [...]

By |2018-07-04T12:57:59+00:00January 23rd, 2018|Banking, Omnichannel|0 Comments