All posts about omnichannel customer engagement, marketing and service channels. Why omni as in “all” gives you an omniscient outlook on what your customers are looking for, and how to respond to them, regardless of the channel and device they’re using.
There's a huge amount of interest in the disruption caused by the need for branch transformation in the banking industry. Branches are closing down by the thousands, and banks are rushing to save them by making the branch a helpful touchpoint along the customer journey. But there's one element of physical and branch banking that [...]