/Omnichannel

All posts about omnichannel customer engagement, marketing and service channels. Why omni as in “all” gives you an omniscient outlook on what your customers are looking for, and how to respond to them, regardless of the channel and device they’re using.

Insurance Sales Enablement by Channel

This is a followup to the insurance survey results we published earlier this month about digital channels and the role of the agent. In that post, we explored the top 5 channels that carriers have on their website, and how the agent's role has changed into that of an advisor focused on the stage where [...]

By |2018-09-26T16:57:23+00:00June 22nd, 2018|Insurance, Omnichannel, Sales|0 Comments

Is Insurance Now a Thing on the IoT?

Our omnichannel API makes everything from core banking software to government IT backbones integrate seamlessly with all the surrounding systems and third-party software. But one truly fascinating application is in insurance, where Lucep's open APIs can track and provide omnichannel engagement data about your customers. What we want to look at in this post is [...]

By |2018-12-10T12:33:47+00:00May 23rd, 2018|Insurance, Omnichannel|0 Comments

Survey – Digital Insurance Channels and the Role of the Agent

The role of the insurance agent has undergone a huge transformation in the last two decades. Twenty years ago, insurance agents went around in person to people they knew, and friends of friends, trying to get people to buy insurance. Ten years ago, their roles changed to following leads distributed by their company, which in [...]

By |2018-07-04T12:31:41+00:00May 21st, 2018|Insurance, Omnichannel|0 Comments

Digital Transformation in Government Best Practices

In this post, we're going to condense our experience as a provider of digital transformation software and solutions for some of the largest government agencies and financial institutions in the world. If you want to move a massive government organization from paper and physical branches to digital services, what is it you should know? What [...]

By |2018-05-24T14:17:56+00:00May 15th, 2018|Omnichannel|0 Comments

Bank Branch Location – Decision Support Model After Digital Transformation

As a digital transformation enabler, Lucep eliminates the need for banks to maintain large branches with huge square footage set aside for waiting customers. Customers arrive just in time for their scheduled appointment, and get the services they require without having to wait in line. This is one of our key selling points - [...]

By |2018-09-26T16:38:19+00:00May 7th, 2018|Banking, Omnichannel|0 Comments

Top 25 Self-service Kiosk Manufacturers and Management Systems

As part of the scope of work with clients, Lucep works with self-service kiosk manufacturers to make use of their APIs and integrate their machines and software with ours including client's existing legacy and digital signage systems that are already in place. We have a huge amount of data about the major kiosk manufacturers [...]

By |2018-07-04T12:57:42+00:00April 23rd, 2018|Banking, Omnichannel|0 Comments

How to Reduce Government Spending Without Spending More

The $4.1 trillion United States Federal Budget for this fiscal year includes $54 billion in cuts to federal agency spending, including a 13% cut in discretionary funding for the Department of Transportation. It's going to impact customer service at over-burdened organizations such as the DMV and TSA, that don't have enough resources to handle their [...]

By |2018-05-09T12:33:39+00:00March 28th, 2018|Omnichannel|0 Comments

Case Study – Government customer experience improvement

The client is a government body for vehicular and immovable property registration. With a responsibility to provide service to all their customers, and reduce wait times to the bare minimum whilst also future-proofing their investments, the organization was looking for a solution that would be quick and scalable to deploy. The Challenge - queue management [...]

By |2018-05-09T12:30:26+00:00March 28th, 2018|Omnichannel|0 Comments

Government Transparency Through Customer Identification

There's a river of applicants, business partners, employees and citizens flowing in and out of government buildings all day long. At the end of the day, how do you actually know whether anything got done? More importantly, do the people know that this particular branch of government is efficient? Is it doing better than other [...]

By |2018-05-09T12:23:57+00:00March 28th, 2018|Omnichannel|0 Comments