/Customer

Posts about all things customer-centric on Lucep, the customer happiness company.

Conversational AI for Banking Talk – HDFC Bank’s chatbot has interacted with 16 million customers

There's a lot of talk and hype about technologies such as AI, blockchain and IoT being leveraged in banking, insurance and financial services. But how many banks or insurers are actually going beyond the hype and marketing to implement these as a core part of their business processes? We got in touch with HDFC Bank [...]

By |2019-07-22T12:16:09+00:00July 22nd, 2019|Customer|0 Comments

16 Customer Experience Quotes to Live By

As a company engaged in the business of helping businesses talk with and listen to your customers on digital channels, we need to understand the customer experience of clients before we bring the technology into it. Two very important things we do that vastly improves the customer experience: 1. Digital transformation must be customer-centric. 2. [...]

By |2018-12-06T16:44:59+00:00December 6th, 2018|Customer|1 Comment

Why use CRM systems? Hidden benefits of CRM digital transformation

We try to pitch Lucep as a sales platform that complements your CRM, but the objections we face from small businesses are quite often the opposite. More along the lines of "We already have a CRM and we're not getting any additional revenue or benefits from it." Lucep digital transformation case study So we try [...]

By |2018-12-03T17:59:39+00:00December 3rd, 2018|Customer|0 Comments

7 Ways to Improve Customer Experience Using Data

We keep our customer engagement fairly simple. You have to know who your customers are and what is their requirement, and then fulfill it as quickly and conveniently as possible. This is what Lucep also does for our clients - we collect your customer's data (name, contact, requirement) on any digital channel, and connect you [...]

By |2019-10-17T12:37:15+00:00November 16th, 2018|Customer|0 Comments

Best CRM for small business growth

Lucep's sales team members who go to pitch Lucep, often end up sharing their knowledge of sales and selling tools with small business owners and their sales teams. Some of the questions they get are typically about CRMs. “What is a CRM? How can it help grow my business?” or “I've already got a CRM, [...]

By |2018-12-13T12:44:02+00:00October 12th, 2018|Customer|0 Comments

Customer Experience Summit – Who’s Coming, Agenda, Speakers

The 6th Customer Experience Asia Summit 2018 will be held at the Marina Bay Sands, Sands Expo and Convention Center, Singapore, from Sept 25-28, 2018. Lucep is a co-sponsor of the Customer Experience Summit. We're sponsoring this event, along with Microsoft, Twilio, Hitachi, Salesforce, VMWare and other companies, because this is Asia's No.1 CX event, [...]

By |2018-11-22T13:40:24+00:00September 15th, 2018|Customer|0 Comments

What is First Call Resolution – FCR rate, metrics, best practices

As an omnichannel marketing automation platform that generates revenue for our clients by improving their customer experience, Lucep has to provide reports that track metrics such as first call resolution. FCR is an especially important metric for us, because the key differentiator of the Lucep callback widget and app is instant response to sales leads [...]

By |2019-06-20T15:21:46+00:00August 25th, 2018|Customer|0 Comments

4 ways to Increase Revenue with Customer Engagement

One of the things we do as a customer engagement platform is to engage our own clients for feedback. More leads and sales generated by Lucep for our clients means more revenue for them and for us.    So we're always on the lookout for ways to increase revenue with better customer engagement. This [...]

By |2019-04-04T17:54:32+00:00August 8th, 2018|Customer|0 Comments

Top 50 customer experience blogs and influencers

At Lucep, we entice with conversion rate optimization as a return on investment for the insurance, banking, government, and automotive customers that we’re talking to. But it’s evangelized as a significant improvement in your customer experience. Because all the marketing and sales technology in the world is wasted unless paired with a deep understanding of [...]

By |2018-11-22T13:50:02+00:00July 20th, 2018|Customer|0 Comments

Is your digital marketing GDPR compliant or complacent?

Lucep, like every other service provider on the web, had to overhaul our privacy policy and incorporate GDPR compliance into our design before May 25. It showed us the difference between a standard policy and one that is really, truly meant to protect your users and their privacy. This is what I want to share [...]

By |2018-06-07T12:55:48+00:00June 6th, 2018|Customer, Marketing|0 Comments