/Banking

Posts about omnichannel banking software and solutions, customer-centric branch transformation, blockchain, open banking, banking APIs, and other banking technologies, events and expert interviews.

Click to Call Case Study – UBA Banking on Customer Engagement

United Bank of Africa, a Lucep customer, has won awards for innovation and their use of technology for more effective customer engagement and delivery of digital services. This click to call case study explains how Lucep’s technology enabled this bank to improve their customer engagement process, generate more leads, and reduce call center wait times. [...]

By |2018-07-04T12:56:12+00:00July 3rd, 2018|Banking, Marketing|0 Comments

Capture, Call and Convert Abandoned Form fills

The abandonment rates for banks, at 79.3%, is way higher than other sectors such as retail (73.9%) and fashion (68.3%). More worrying is the fact that even the form abandonment rates for the financial sector are way too high. Research data from Forrestor shows that 54% of financial services application form fills are abandoned before [...]

By |2018-07-04T12:56:29+00:00June 11th, 2018|Banking, Marketing|0 Comments

Bank Branch Location – Decision Support Model After Digital Transformation

As a digital transformation enabler, Lucep eliminates the need for banks to maintain large branches with huge square footage set aside for waiting customers. Customers arrive just in time for their scheduled appointment, and get the services they require without having to wait in line. This is one of our key selling points - [...]

By |2018-09-26T16:38:19+00:00May 7th, 2018|Banking, Omnichannel|0 Comments

Top 25 Self-service Kiosk Manufacturers and Management Systems

As part of the scope of work with clients, Lucep works with self-service kiosk manufacturers to make use of their APIs and integrate their machines and software with ours including client's existing legacy and digital signage systems that are already in place. We have a huge amount of data about the major kiosk manufacturers [...]

By |2018-07-04T12:57:42+00:00April 23rd, 2018|Banking, Omnichannel|0 Comments

Omnichannel Way to Integrate Blockchain Banks and Branches

Lucep is one of the sponsors of the Branch Transformation Conference being organized by the International Quality and Productivity Center (IQPC) in Singapore this month. In addition to Lucep CEO Kaiesh Vohra, the list of speakers invited to speak includes the CEOs and the top leadership of the world's biggest banks. Two recurring themes in [...]

By |2018-07-04T12:57:50+00:00January 25th, 2018|Banking, Omnichannel|0 Comments

Branch Transformation Trends – White Paper on Future of Branch Banking

At this year's IQPC - Branch Transformation Conference in Singapore, the agenda is mainly focused around one thing - Human centered design across all channels, and the technologies that enable today's bank branches to move towards this design through customer identification and segmentation. For example, Hui Hui Li, President of Global Business Management, Deputy GM [...]

By |2018-07-04T12:57:59+00:00January 23rd, 2018|Banking, Omnichannel|0 Comments

Banking jobs made easy with Omnichannel software

The old fashioned way of banking is to know your customers, greet them when they arrive at the bank, and you know beforehand what they are there for. This is what makes customers prefer a particular bank and branch - because they know the tellers and managers, and expect fast and efficient service. The question [...]

By |2018-07-04T12:58:08+00:00January 2nd, 2018|Banking, Omnichannel|0 Comments