/Zal Dastur

About Zal Dastur

Zal is the cofounder of Lucep and looks after the sales and marketing in the company. His whole career has been wrapped up in startups and he lives to make the next deal.

Why use CRM systems? Hidden benefits of CRM digital transformation

We try to pitch Lucep as a sales platform that complements your CRM, but the objections we face from small businesses are quite often the opposite. More along the lines of "We already have a CRM and we're not getting any additional revenue or benefits from it." Lucep digital transformation case study So we try [...]

By |2018-12-03T17:59:39+00:00December 3rd, 2018|Customer|0 Comments

What is CRM, and What is a CRM?

There's a popular misconception that CRM is a system or software that does something. Actually, customer relationship management is a business process. You are already managing your customer relationships one-on-one or as a team that handles customer interactions and responses. CRM (the software) simply automates this process. So let's simplify this in the most basic [...]

By |2018-12-13T12:38:10+00:00November 19th, 2018|Lead|0 Comments

6 Ways to Improve Customer Experience Using Data

We keep our customer engagement fairly simple. You have to know who your customers are and what is their requirement, and then fulfill it as quickly and conveniently as possible. This is what Lucep also does for our clients - we collect your customer's data (name, contact, requirement) on any digital channel, and connect you [...]

By |2018-11-16T12:58:46+00:00November 16th, 2018|Customer|0 Comments

Fintech Innovation Labs in Singapore

One of the highlights of the Singapore Fintech Festival is the Innovation Lab Crawl (Nov 15-16), where fintech innovation labs in Singapore will open up their doors for visitors. It's a great opportunity to get to know the fintech startup ecosystem in Singapore, and network with startups and the key executives of some of the [...]

By |2018-10-27T22:20:50+00:00October 27th, 2018|events|0 Comments

Addressing industry problem statements at Global FinTech Hackcelerator

On Nov 12, 2018, Lucep along with 19 other teams of fintech, insurtech, regtech and suptech innovators will take the stage on Demo Day, at the Global FinTech Hackcelerator. We were thrilled to be one of the 20 teams shortlisted by a panel of industry judges out of over 304 submissions from over 40 countries! [...]

By |2018-10-24T12:47:01+00:00October 18th, 2018|events|0 Comments

Best CRM for small business growth

Lucep's sales team members who go to pitch Lucep, often end up sharing their knowledge of sales and selling tools with small business owners and their sales teams. Some of the questions they get are typically about CRMs. “What is a CRM? How can it help grow my business?” or “I've already got a CRM, [...]

By |2018-12-13T12:44:02+00:00October 12th, 2018|Customer|0 Comments

Empower Insurance Agents with a 360-degree View of the Customer

At its core, insurance sales is not about pushing a particular product, but rather providing trusted advice. Today 80% of insurance customers touch a digital channel in their buying journey. Yet for complex products such as life insurance, they prefer to buy from an agent.   It is more important than ever to provide a [...]

By |2019-05-10T13:05:26+00:00October 4th, 2018|Insurance|0 Comments

Lucep PlugandPlaying Into Verticals

Lucep recently got entry into two separate accelerator programs in different verticals, but with a common thread - the PlugAndPlay Accelerator. First, we got into Startup Autobahn, which is an automotive technology innovation program created as a partnership between Daimler and Plug and Play. The other one is our recent selection into the PlugAndPlay Accelerator's first [...]

By |2018-09-19T17:32:15+00:00September 19th, 2018|Product|0 Comments

Customer Experience Summit – Who’s Coming, Agenda, Speakers

The 6th Customer Experience Asia Summit 2018 will be held at the Marina Bay Sands, Sands Expo and Convention Center, Singapore, from Sept 25-28, 2018. Lucep is a co-sponsor of the Customer Experience Summit. We're sponsoring this event, along with Microsoft, Twilio, Hitachi, Salesforce, VMWare and other companies, because this is Asia's No.1 CX event, [...]

By |2018-11-22T13:40:24+00:00September 15th, 2018|Customer|0 Comments

Insurance Customer Engagement and Lead Flow Automation

Lucep recently won a $100,000 contest to help develop insurtech for one of the world's largest insurance companies. Metlife selects Lucep as winner of collab EMEA 3.0 Lucep recently won a $100,000 contest to help develop insurtech for one of the world's largest insurance companies. In this post, I [...]

By |2018-09-14T19:40:19+00:00September 11th, 2018|Insurance|0 Comments