/Zal Dastur

About Zal Dastur

Zal is the cofounder of Lucep and looks after the sales and marketing in the company. His whole career has been wrapped up in startups and he lives to make the next deal.

Empower Insurance Agents with a 360-degree View of the Customer

At its core, insurance sales is not about pushing a particular product, but rather providing trusted advice. Today 80% of insurance customers touch a digital channel in their buying journey. Yet for complex products such as life insurance, they prefer to buy from an agent.   It is more important than ever to provide a [...]

By |2018-10-04T18:48:06+00:00October 4th, 2018|Insurance|0 Comments

Lucep PlugandPlaying Into Verticals

Lucep recently got entry into two separate accelerator programs in different verticals, but with a common thread - the PlugAndPlay Accelerator. First, we got into Startup Autobahn, which is an automotive technology innovation program created as a partnership between Daimler and Plug and Play. The other one is our recent selection into the PlugAndPlay Accelerator's first [...]

By |2018-09-19T17:32:15+00:00September 19th, 2018|Product|0 Comments

Customer Experience Summit – Who’s Coming, Agenda, Speakers

The 6th Customer Experience Asia Summit 2018 will be held at the Marina Bay Sands, Sands Expo and Convention Center, Singapore, from Sept 25-28, 2018. Lucep is a co-sponsor of the Customer Experience Summit. We're sponsoring this event, along with Microsoft, Twilio, Hitachi, Salesforce, VMWare and other companies, because this is Asia's No.1 CX event, [...]

By |2018-11-22T13:40:24+00:00September 15th, 2018|Customer|0 Comments

Insurance Customer Engagement and Lead Flow Automation

Lucep recently won a $100,000 contest to help develop insurtech for one of the world's largest insurance companies. Metlife selects Lucep as winner of collab EMEA 3.0 Lucep recently won a $100,000 contest to help develop insurtech for one of the world's largest insurance companies. In this post, I [...]

By |2018-09-14T19:40:19+00:00September 11th, 2018|Insurance|0 Comments

Six Ways to improve Insurance Customer Experience

Insurance buyers, as a category of shoppers, are a very fickle breed who will keep comparing quotes from multiple carriers until they find the exact product features and price that they are comfortable with. The trick to a good insurance customer experience is to bring them to that comfort level in the fastest and most [...]

By |2018-09-05T17:04:06+00:00September 5th, 2018|Insurance|0 Comments

How to Generate Hundreds of Leads from Facebook Lead Ads

It's been our experience, in the past, that B2B lead generation on social media is best done on LinkedIn if you want to reach businesses who are your customers, and maybe on Twitter if you're trying to engage influencers who can expand your reach. In fact, we're running a sponsored ad campaign on LinkedIn now [...]

By |2018-09-03T21:04:38+00:00September 3rd, 2018|Lead, Marketing|1 Comment

First Call Resolution Best Practices

As an omnichannel marketing automation platform that generates revenue for our clients by improving their customer experience, Lucep has to provide reports that track metrics such as first call resolution. FCR is an especially important metric for us, because the key differentiator of the Lucep callback widget and app is instant response to sales leads [...]

By |2018-08-25T23:33:33+00:00August 25th, 2018|Lead|1 Comment

CRO platforms for website optimization

How to get more traffic and leads online? How to convert more leads into sales and revenue? These are common questions we get from small businesses and startups trying to get some traction. Lucep is technically a conversion rate optimization tool that will optimize your website customer engagement and lead conversions. But we like to [...]

By |2018-08-18T01:23:33+00:00August 18th, 2018|Marketing|0 Comments

4 ways to Increase Revenue with Customer Engagement

One of the things we do as a customer engagement platform is to engage our own clients for feedback. More leads and sales generated by Lucep for our clients means more revenue for them and for us.    So we're always on the lookout for ways to increase revenue with better customer engagement. This [...]

By |2018-09-24T13:30:54+00:00August 8th, 2018|Customer|0 Comments

Lead conversion case studies for BFSI, Auto Dealers and Hotels

As part of your martech stack, Lucep automates key functions that enable you to capture leads from different channels (website, social media, email, etc.), qualify them, and connect them directly to your sales team on the phone. Of the many features and benefits this smart lead distribution generates, the key benefit we like to focus [...]

By |2018-08-06T12:23:32+00:00August 1st, 2018|Lead|0 Comments